Service and Support

Our service does not end with a successful handover of a machine system. Your economic and efficient production with our machine system is extremely important to us. Hence, we offer comprehensive service & support possibilities.

Via a structured service and support portal as well as our international partners, our service team is able to provide you with competent support in the fastest and best possible way.

Our service and support team is available from Monday to Thursday between 07.00 and 16.00 (4pm) CET and on Friday from 07.00 to 12.30 CET.

100 % committed to our customers

Competencies

extensive experience in sheet metal processing industry
close to our customers
problem-solving competency
flexibility
fast decision-making processes
direct access to project specific documents
qualified and highly competent employees
support of our service and support staff by specialists from different departments

Service and Maintenance

maintenance-contracts in cyclical intervals
on-site determination of actual maintenance requirements with subsequent recommendations
organization and execution of machine maintenance with regards to mechanical, electrical and software
execution of services on short-notice
additional trainings as per your requirements
spare- and wear-part packages as per your requirements

Standard support services

Standard support is provided via our online service portal as well as our e-mail address service@krasser.at for a structured and traceable process.

fastest possible assistance by our technicians
best possible organization and dispatch of a field technician for on-site support
fast availability of spare- and wear-parts

Renewals and Expansion

We would be happy to tell you about our innovations and new developments to optimize your production and fit it to your future requirements.

Additionally, we offer machine system exchanges based on our wide product portfolio to support you as a strong partner during your future expansion and growth.

Get in touch

Do you have any questions to our service and support?

Hajdu Trapez

Hajdu Trapez Kft

"With our Krasser Centurio slitting machine our capacity has increased round 30 %. 'Stand-by' time and 'material setup times to other product' have been reduced, efficiency has been increased."